Terms and conditions

These terms apply to every quotation, assignment and agreement between Advyze BV, registered office at Pastoor Bauwenslaan 32, 2610 Wilrijk, Belgium, enterprise number 1023.169.955 (RPR Antwerpen), and the client.

Deviations apply only where agreed in writing. The client's own general terms do not apply unless Advyze has expressly accepted them in writing.

Advyze provides practical administrative support, business set-up guidance and coordination with professional partners. Advyze is expressly not an accountant, bookkeeper, notary, payroll office, lawyer or insurance broker, and does not practise any of those regulated professions.

Concretely: Advyze does not keep books, does not file tax returns, does not prepare annual accounts, does not calculate salaries, does not file social security declarations, does not execute deeds, does not provide legal advice on disputes and does not mediate in insurance. Where such services are needed, Advyze refers the client to a party authorised to provide them.

Advyze coordinates administrative processes and, where appropriate, refers customers to independent professional service providers. Advyze does not act as the regulated professional or regulated intermediary.

When coordinating, Advyze acts in the name and on behalf of the client for practical and administrative acts, and only within what the client has requested. That mandate covers those administrative acts alone and involves no form of regulated mediation.

Advyze's obligations are obligations of means: Advyze applies the care expected of a professional service provider but does not warrant a particular result. That is different only where a written quotation expressly commits Advyze to a defined result.

Advyze therefore promises no guaranteed savings, no approvals, no registration by any particular authority, no particular outcome from the work of an accountant, notary or payroll office, no government processing time and no legal outcome.

The subscription plans and their contents are set out on the pricing page. The stated capacity per plan is indicative and expresses the level of follow-up that may reasonably be expected; it is not a balance of hours carried over to a following month.

If the follow-up structurally requires more work than the chosen plan supports, Advyze proposes an adjustment in advance: a different plan, or a separate assignment at the applicable hourly rate. Nothing is charged after the fact without prior agreement.

Term and notice

• The initial term is 3 months.
• After that the subscription continues monthly and can be cancelled with 1 month's notice.
• Cancellation is given in writing. The notice period starts on receipt.

The start packages *Self-employed Start* and *BV Start* are fixed-price services. For those services, payment is due before Advyze begins substantive work on the file. Until payment has been received, the service may remain pending.

For separate fixed-price projects, Advyze may likewise request advance payment where the quotation states so.

Third-party costs — such as the statutory registration fee at a business counter, notary fees or your accountant's fee — fall outside Advyze's price and are paid directly to that party.

Drafting documents, project assignments and other work outside the chosen plan are charged separately, at the applicable hourly rate or at an agreed fixed price. The client is informed before the work is carried out.

• Subscriptions are invoiced monthly in advance.
• Invoices are payable within 14 calendar days of the invoice date.
• All prices are exclusive of VAT.

No late-payment interest

Advyze charges no contractual late-payment interest. What does happen when an invoice remains unpaid is set out in the next article.

1. 1

   The due date passes

   The invoice becomes overdue. Nothing else happens at that point.

2. 2

   A free first reminder+ 14 days

   Advyze sends a free first written reminder. It gives you an additional 14 calendar days to pay the outstanding amount. Nothing is charged for that reminder.

3. 3

   One flat recovery compensation

   If the invoice is still unpaid after that additional period, a single flat compensation for administrative and amicable recovery may be charged, on the scale below. That is one compensation per file — not one per reminder.

The compensation scale

If an invoice remains unpaid after the free reminder and the additional payment period, Advyze may suspend all non-mandatory services and active file follow-up until payment has been received in full.

During a justified suspension caused by the client's non-payment:

• Advyze is not required to continue active administrative follow-up;
• new work may be refused;
• pending optional work may be paused.

If payment remains outstanding for more than 30 calendar days after the reminder period has expired, Advyze may terminate the agreement for material breach after written notice. Outstanding invoices remain due.

• Provide complete, accurate and current information.
• Provide requested documents within a reasonable time.
• Inform Advyze promptly of relevant changes.
• Review information or documents that require your approval.
• Make the final commercial decisions yourself.
• Remain reachable where client input is required.

Advyze may rely on the information supplied by the client unless there is an obvious reason to doubt it. Delay caused by missing, late or incorrect information from the client is not attributable to Advyze.

Deadlines imposed by third parties or by public authorities can only be met if the client delivers in time. Advyze flags this when a deadline is at risk.

Advyze coordinates with independent professionals and service providers, such as an accountant or bookkeeper, a notary, a social insurance fund, a payroll office, an insurance broker, a bank, a supplier or another professional service provider.

Those parties remain responsible for their own professional advice, their calculations, their decisions, their documents and the execution of their regulated services. They act in their own name and for their own account, including where Advyze made the introduction or coordinates the communication.

Advyze is not responsible for a professional error or advice of such an independent professional merely because Advyze facilitated the introduction or the coordination.

Advyze is liable for proven contractual fault attributable to Advyze, and for the reasonably foreseeable direct damage resulting from it.

What falls outside liability

To the extent permitted by law, Advyze is not liable for:

• indirect damage;
• consequential damage;
• loss of profit;
• loss of turnover;
• loss of opportunity;
• reputational damage;
• business interruption;
• damage resulting from inaccurate or late information from the client;
• acts or omissions of independent professional partners.

Limitation in amount

Advyze's aggregate contractual liability is limited to the total fees actually paid by the client to Advyze during the twelve months preceding the event giving rise to liability. Where the relationship has lasted less than twelve months, the total actually paid during that shorter period applies.

If you are not satisfied with the service, tell us as soon as reasonably possible after discovering the issue — preferably in writing, at [email protected].

We look at every complaint and come back to you. A complaint does not suspend the obligation to pay the undisputed part of an invoice.

Advyze treats all client information as confidential and uses it solely to perform the assignment. The processing of personal data is described in the privacy policy.

After the initial term, either party may terminate the subscription observing the notice period. Termination is given in writing.

On termination, Advyze returns the client's documents and data on simple request. Outstanding invoices remain payable.

Belgian law applies to the agreement.

Subject to mandatory rules on jurisdiction, disputes fall under the courts of the judicial district of Antwerp, Antwerp division.